If you receive an email informing you that your system(s) has not connected to the KineticD service, it could be because of the following reasons:
Note: If you have changed your password, the backup will be stopped until a new password is entered. To enter the new password, double click the KineticD icon 
on the task bar and enter the new password when prompted.
If the email is informing you that a user under your account hasn’t been activated, please do the following:
Go to Corporate Administration by logging to your account at https://mydata.datadepositbox.com. Go to User list and check to see if the email address on the account is correct as they may not have received the Activation email. If you correct the email address, click the button “Resend Welcome Email”. Also, please check whether KineticD was blocked as spam. See White Listing for more information.
If you require assistance, please contact us at support@kineticd.com
See Also: