Files and folders which were backed up by the client can be restored from any Web Browser. This gives you remote access to your files when you need them. This is the also the recommended method to restore a large amount of data.
Restoring A Single File Procedure
- Logon to the website using your username and password.
- Go to My Data.
- A directory tree of all the folders in your storage space will appear on the left.
- Click on any folder and its entire contents will appear on the right.
- Locate the file you are looking for.You could also use the Search function, which appears on the side menu bar.
- To download this file, place a checkmark in the box and then go to the menu at the top of the list. Click on edit to bring up two options. Click on "Download selected files & folders" to restore the file.
- If it is a previous version of the file that you need, click on the file name. You will notice that the current version plus any previous versions of that file will appear here. Choose the version you would like to restore by clicking the Download button to the right of the version.
- Follow the instructions on the screen to either open the file or save it to disk.
Restoring Multiple Files Procedure
Using "Download selected files & folders"
- Logon to the website using your username and password.
- Go to My Data.
- A directory tree of all the folders in your storage space will appear on the left.
- Click on any folder and its entire contents will appear on the right.
- Locate the files you are looking for. You could also use the Search function, which appears on the side menu bar.
- place a checkmark next to the names of the files you wish to download and then go to the menu at the top of the list. Click on edit to bring up two options. Click on "Download selected files & folders" to restore the files.
Restoring an entire folder, including its subfolders: To do this, select the folder you want to download by putting a checkmark in the box next to its name, and then clicking on "Download selected files & folders" under "edit" in the menu at the top of the list. In the next window, select "Include Subfolders" or "Add files and subfolders". The entire folder will now be ready for download.
Using the Download Cart
Note: this option is useful if you need to restore several older versions of files
- Logon to the website using your username and password.
- Go to My Data.
- A directory tree of all the folders in your storage space will appear on the left.
- Click on any folder and its entire contents will appear on the right.
- Locate the files you are looking for. You could also use the Search function, which appears on the side menu bar.
- Click on a file name. You will notice that the current version plus any previous versions of that file will appear here. Choose the version you would like to restore by clicking on the Add to Download Cart button.
- Add any others files that you want to restore to the cart by following the above steps.
- Once all the files have been added in the cart, click on the Download Cart icon on the left menu underneath My Data.
Now click on Create Cart.
- Once the cart has been created, click on the Available Downloads icon in the left menu underneath My Data and then click on the Download button on the very right of the cart name.
- Follow the instructions on the screen to either open the file or save it to disk.
Tips For Downloading Large Amount of Data
- Internet Explorer may have problems downloading files larger than 2GB. If you experience this problem we recommend using Firefox (http://www.mozilla.com/en-US/firefox/).
- If you need to restore a large folder, we recommend you to break it up into smaller sections and download them one by one. This will speed up the process and make sure you do not have to start all over if your internet is disconnected.
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