The status Lost Connection to Server signifies that the Backup Client is not able to connect to our backup server over the internet.

Before proceeding with the following troubleshooting steps, please ensure your computer has an active internet connection.

In order to determine the problem, you will need to verify the Backup Client�s connection to our server:

1. Launch the Backup Client by double-clicking on the KineticD icon, usually found at the bottom right-hand corner of your screen.
2. Click on Options, found at the left-hand side menu bar, and log in with your KineticD username and password.
3. Click on the Advanced tab.
4. Click on Test to start the connection test.

There are two results to this connection test:

1. If the Backup Client passes all the connection tests, it means that the computer itself is able to connect to our server, but the Backup Client is not. This is normally due to your firewall/anti-virus software. Please make sure the application backup.exe and restore.exe (located at C:\Program Files\KineticD) is registered in the �Allow� list of the firewall/anti-virus software.
2. If the connection test fails, this signifies an issue with the computer�s internet connection. If you encounter this, please contact our [support team] for further troubleshooting.

See also:

• Configuring Personal Firewall Software
• Status Bar Errors
• Troubleshooting
• Completing the Initial Backup