If an old computer appears as an inactive system on your account and you wish to remove it from backup, take a look at the page on removing drives from storage. Sometimes, when you reinstall the backup software, the system will recognize your computer as a different system. In this case, simply remove the old version of your system from storage, and continue backing up the current system.
If your computer appears as an inactive system, but you need it to be backed up, you need to make sure that the software is installed on the computer and the account is active. The icon 
should appear on the taskbar (bottom right of the screen, beside the clock) every time the computer is started. If the diamond icon does not appear on your taskbar, take a look at the appropriate help page. When you double-click the icon, you can check the status bar. If the status bar does not show backing up activity, please take a look at Errors in the Status Bar page.
If the backup software appears to be installed and working on your computer, you may choose to reset the archive flags to make sure that every file is checked for changes again. Once this is completed and the backup runs through, log into the web portal with the appropriate username and password, and check the last login date on your system again; you should find it to be current.
If the above steps do not get your backup connected, please contact us directly with more details on your problem.
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